refund-shipping-policy

Cancellation Policy

Orders may be canceled only before the item has been shipped.

Once an order has been shipped, it can no longer be canceled. Requests for cancellation made after shipment will not be eligible for a return or refund.

Returns and Refunds

Returns and refunds are only accepted in cases where the product is defective, damaged, incorrect, or otherwise affected by an issue attributable to Mittory.

Returns or refunds for reasons attributable to the customer, including a change of mind, are not accepted.

International Shipping and Delivery

Customers are responsible for providing complete and accurate shipping information and for properly receiving their shipment.

If a package is returned to Mittory for reasons including, but not limited to:
・Refusal of delivery
・Extended absence
・Failure to collect the package within the carrier's holding period
・Incorrect or incomplete shipping information
・Failure to complete required delivery procedures
・Any other reason attributable to the customer

the order will not be eligible for cancellation or refund.

If a package is returned for any of the reasons above, the customer will be responsible for any costs incurred in connection with the original shipment and return.

Such costs may include:
・Original international shipping fees
・Return shipping fees
・Customs duties and other import-related taxes or charges
・Customs clearance or handling fees
・Storage fees
・Charges imposed by postal services, carriers, customs authorities, or other relevant parties
・Any other actual costs related to shipping, customs clearance, storage, or return of the package

These costs are non-refundable unless the return is caused by a defect, damage, incorrect shipment, or another issue attributable to Mittory.

For certain international shipments, including some shipments to the United States, customs duties and related clearance charges may be prepaid by Mittory at the time of shipment. If the package is returned due to refusal of delivery, failure to receive the package, or another reason attributable to the customer, such prepaid costs will not be refunded.

Reshipping

If a package is returned due to a reason attributable to the customer and the customer requests reshipment, the customer may be required to pay the additional shipping fees and any other costs associated with reshipping.

Agreement to This Policy

By purchasing a product from Mittory, you acknowledge that you have read, understood, and agreed to this Cancellation, Return, Refund, and International Shipping Policy.